Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or use our website located at ranch-pizza.digital (the "Website"), place orders online, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection statutes.

By accessing our Website or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms set out in this Privacy Policy, please discontinue your use of our Website and services immediately.

We encourage you to review this Privacy Policy periodically, as we may update it from time to time to reflect changes in our practices, legal obligations, or service offerings.

1. Who We Are

Pizza Ranch operates as a food service business in the United States. Our Website, ranch-pizza.digital, serves as the primary digital point of contact for our customers, enabling you to browse our menu, place orders, access promotional offers, and contact our team.

For all privacy-related inquiries, including requests to access, correct, or delete your personal information, please contact us using the details provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various categories of information depending on how you interact with us. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, sign up for our newsletter, or contact us through our Website, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Account username and password (stored in encrypted format)

2.2 Payment and Transaction Information

When you make a purchase through our Website, we collect information necessary to process your payment and fulfill your order, including:

• Credit card or debit card details (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address associated with your payment method
• Order history, including items purchased, quantities, prices, and transaction dates
• Delivery preferences and special instructions

2.3 Usage and Behavioral Data

As you interact with our Website, we automatically collect certain usage data, including:

• Pages visited, time spent on each page, and the sequence of pages viewed
• Search queries entered on our Website
• Links clicked and features used
• Referring URL (the webpage that directed you to our Website)
• Frequency and timing of your visits

2.4 Device and Technical Information

When you access our Website, our servers and analytics tools automatically collect technical data about your device and connection, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Time zone and language settings
• Unique device identifiers

2.5 Location Data

With your consent, or as a natural consequence of using delivery services, we may collect approximate or precise geolocation data to identify the nearest Pizza Ranch location, provide accurate delivery estimates, and improve our location-based services.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about how you interact with our Website. For detailed information on our use of cookies, please refer to Section 9 of this Privacy Policy.

2.7 Communications Data

If you contact us via email, phone, web form, or social media, we may collect and retain the content of those communications, including your name, contact details, and the nature of your inquiry or complaint.

2.8 Marketing Preferences

We collect information about your preferences for receiving marketing communications from us, including your subscription status for newsletters, promotional emails, and SMS marketing messages.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

The primary purpose for which we collect personal information is to provide you with our food ordering and delivery services. This includes processing your orders, arranging delivery or pickup, sending order confirmations and updates, and handling any returns, refunds, or complaints related to your order.

3.2 Account Management

If you create an account on our Website, we use your personal information to manage your account, verify your identity upon login, save your preferences and order history, and enable features such as saved addresses and loyalty program participation.

3.3 Payment Processing

We use your payment and billing information to process transactions, verify payment details, prevent fraud, and comply with financial record-keeping obligations.

3.4 Marketing and Promotional Communications

With your consent, or where we have a legitimate interest, we may use your contact information to send you promotional emails, newsletters, special offers, and updates about our products and services. You may opt out of marketing communications at any time by following the unsubscribe link in any email we send or by contacting us directly.

3.5 Analytics and Service Improvement

We use usage data, device information, and behavioral data to analyze how our Website is used, identify trends, and improve the functionality, content, and overall user experience of our digital services. This includes A/B testing, performance monitoring, and feature development.

3.6 Customer Support

We use your communications data and order history to respond to your inquiries, resolve disputes, and provide customer support in a timely and effective manner.

3.7 Legal Compliance and Safety

We may use your personal information to comply with applicable laws, regulations, court orders, or legal processes, to enforce our Terms of Service, and to protect the rights, property, and safety of Pizza Ranch, our customers, and others.

3.8 Fraud Prevention and Security

We use technical and personal data to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other malicious or illegal activities on our platform.

4. Legal Basis for Processing

Under applicable United States privacy laws, including the CCPA/CPRA, our processing of your personal information is grounded in one or more of the following legal bases:

• Performance of a Contract: Processing necessary to fulfill orders you have placed or to provide services you have requested.
• Legal Obligation: Processing required to comply with applicable federal, state, and local laws.
• Legitimate Interests: Processing for fraud prevention, security, analytics, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications and non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Vendors

We engage trusted third-party service providers to assist us in operating our Website and delivering our services. These providers may access your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and comply with applicable privacy laws. Categories of service providers we work with include:

• Payment processors (e.g., Stripe, Square, or similar platforms)
• Delivery logistics partners and third-party delivery services
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and website performance tools (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Cybersecurity and fraud prevention services

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement agencies, government authorities, courts, or other parties when required to do so by applicable law, regulation, subpoena, court order, or other legal process. We may also disclose information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Pizza Ranch, our customers, or others.

5.3 Business Transfers

In the event that Pizza Ranch is involved in a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such transfer and any material changes to privacy practices through a prominent notice on our Website or by direct communication.

5.4 With Your Consent

We may share your personal information with additional third parties if you provide your explicit consent for us to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our Website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. Payment data is processed using industry-standard encryption protocols.
• Access Controls: Access to personal information within our organization is restricted to personnel who require it for legitimate business purposes. All staff are trained on data protection obligations.
• Secure Password Storage: Account passwords are stored using one-way hashing algorithms; we never store plaintext passwords.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities in our systems.
• Incident Response: We have a documented data breach response plan. In the event of a security breach that is likely to result in significant risk to your rights and freedoms, we will notify you and, where required, the appropriate regulatory authorities in accordance with applicable law.
• Third-Party Security Standards: Our payment processors comply with Payment Card Industry Data Security Standards (PCI DSS).

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable United States privacy laws. Below we outline the rights available to consumers, particularly under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as rights recognized under general federal consumer protection principles.

7.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it. California residents may make this request up to twice within a 12-month period.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will take reasonable steps to verify and rectify the information upon receiving a valid request.

7.3 Right to Deletion

You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions. We may retain certain information where necessary to complete a transaction, comply with a legal obligation, detect and prevent fraud or security incidents, or for other legally permissible purposes.

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. We do not sell personal information in the traditional sense; however, certain uses of advertising technology (such as targeted advertising cookies) may qualify as "sharing" under California law. You may exercise this right by contacting us using the information in Section 14.

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information (such as precise geolocation, financial account details, and health information) to only what is necessary to perform the requested services.

7.6 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, to the extent technically feasible.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide you with a lesser quality of service, or suggest that any of these consequences may occur as a result of exercising your rights.

7.8 How to Submit a Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our Website at: ranch-pizza.digital

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days in total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect your information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required, we securely delete or anonymize it in accordance with industry best practices.

9. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and interactions.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our Website, such as maintaining your session during checkout or enabling secure login.
• Performance and Analytics Cookies: Collect aggregated, anonymized information about how visitors use our Website, helping us identify which pages are most popular and improve overall performance.
• Functional Cookies: Remember your preferences, such as your preferred language, location, and saved cart items, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our Website and on third-party platforms. These cookies may track your browsing activity across different websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookie preferences through your browser settings, which typically allow you to block, delete, or receive notifications before cookies are set. Please note that disabling certain cookies may affect the functionality and performance of our Website.

For California residents, you may opt out of sharing personal information through advertising cookies by contacting us at [email protected] or by adjusting your preferences in our cookie consent tool when available on the Website.

10. Children's Privacy

Pizza Ranch complies fully with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our Website is not directed at children, and we do not knowingly collect, use, or disclose personal information from anyone under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

Pizza Ranch is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers, including cloud hosting and analytics platforms, may process or store data in servers located in other countries.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable United States laws. These safeguards may include:

• Contractual clauses that require overseas recipients to comply with applicable privacy standards
• Use of service providers certified under recognized international data transfer frameworks
• Ensuring that international transfers occur only where the destination country provides adequate protections for personal data

By using our Website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your country of residence, provided that adequate protections are in place as described above.

12. Third-Party Links and Integrations

Our Website may contain links to third-party websites, social media platforms, and integrated services (such as third-party delivery applications or payment gateways) that are not owned or operated by Pizza Ranch. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party services you access through links on our Website before providing them with your personal information. Third-party integrations, such as Google Maps (for store locator functionality), Meta Pixel (for advertising), or Google Analytics, may collect data in accordance with their own privacy policies, which are separate from ours.

13. California-Specific Privacy Rights

This section applies specifically to residents of the State of California and supplements the general privacy rights described in Section 7 above.

13.1 California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

As a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Know: You may request details about the personal information we have collected about you in the preceding 12 months.
• Right to Delete: You may request the deletion of personal information we have collected, subject to legal exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Sensitive Personal Information: You may direct us to limit the use of sensitive personal information to specified purposes.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA/CPRA rights.

13.2 Shine the Light Law (California Civil Code § 1798.83)

California residents may also request, once per year, information about the personal information we have shared with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13.3 Categories of Personal Information Collected (CCPA Categories)

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team using the details below:

We will acknowledge receipt of your inquiry within 5 business days and will endeavor to provide a substantive response within 45 days. For complex requests, we may require up to 90 days in total, in which case we will notify you of the extension.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law or this Privacy Policy, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following authorities are responsible for overseeing privacy and consumer protection compliance:

15.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection and privacy laws, including protections against unfair or deceptive practices under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Privacy Protection Agency (CPPA)

California residents may file a complaint regarding violations of the CCPA/CPRA with the California Privacy Protection Agency at:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorney General Offices

Residents of other states may also file complaints with their respective State Attorney General's office, which often has jurisdiction over consumer privacy protection matters. We encourage you to consult the website of your state's Attorney General for instructions on how to file a formal privacy complaint.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, applicable laws, or industry standards. When we make material changes, we will provide notice through one or more of the following methods:

• Posting a prominent notice on our Website homepage
• Sending an email notification to registered users
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

17. Governing Law

This Privacy Policy is governed by the laws of the United States. To the extent applicable, it incorporates and complies with the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) as amended by the California Privacy Rights Act, the Children's Online Privacy Protection Act (15 U.S.C. §§ 6501–6506), the Federal Trade Commission Act (15 U.S.C. § 45), and all other applicable federal and state privacy and consumer protection statutes.

Any disputes arising under or in connection with this Privacy Policy shall be subject to the jurisdiction of the appropriate federal or state courts located in the United States, and you hereby consent to such jurisdiction.

This Privacy Policy was last reviewed and updated on April 10, 2026. All rights reserved. Pizza Ranch © 2026.